SHIPPING AND RETURNS
ORDERING & SHIPPING
For all orders: Flat rate $7.95 Ground Shipping and handling within the Continental USA. Flat $19.95 Ground Shipping for Alaska and Hawaii:
For all orders there will be a flat rate $7.95 Ground Shipping and handling cost, and $19.95 to Alaska and Hawaii.
Orders require 1-2 business days to process before being shipped from our warehouse in Utah via Standard Ground Shipping, unless an expedited shipping method is selected at checkout. Expect longer delivery times to Alaska and Hawaii.
Free Ground Shipping for all Refill Orders over $150 within the Continental USA. Alaska and Hawaii will require a $15 charge.
Standard Ground Shipping & Handling charges are waived for orders of $150 or more within the Continental USA, and orders require 1-2 business days to process before being shipped from our warehouse in Utah via Standard Ground Shipping, unless an expedited shipping method is selected at checkout. Longer transit time to Alaska and Hawaii may apply and will be charged $15.00 for shipping and handling.
We ship orders within the USA (including Alaska & Hawaii) and Canada only. Orders shipped to Canada will be subject to higher shipping charges, import taxes and other associated charges. Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier.
For orders to all other countries, we suggest our partner sites for Asia (excluding Indonesia), shipping from Singapore: www.juaraskincare.com.sg, and for orders to Indonesia, visit: www.juarabeauty.com.
We hope with every purchase that you are fully satisfied with your chosen products. However, we understand that sometimes, you realize an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.com within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.
Only products purchased on www.juaraskincare.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.
If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.
STEPS TO RETURN PRODUCT(S)
1) Connect with our Customer Service Team
Call us at , Monday – Friday 10am – 6pm EST or e-mail us at firstname.lastname@example.org, to receive a Return Code. It is important that you contact our Customer Service Team before you send in a return, as returns cannot be processed without a valid Return Code.
2) Provide Original Purchase Information
Please provide our Customer Service Team with the following information, whether by phone or by e-mail:
Order or Invoice # of original purchase
Full first name and last name as appeared on the original purchase
Email address and phone number
Product(s) being returned
Reason for return
Our Customer Service Team will get back to you with an RMA #.
3) Pack and Return
Please pack the products safely to avoid damages in transit and include a copy of your invoice and Return Code with your package to the following address. Please also include the Return Code in the “Attn.” line of the address.
Attn: Returns/ Return Code XYZ 175 Varick Street, 2nd Floor
New York, NY 10014
Use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.